To return a product, please send an email to sarah@amber-smoke.com to notify us of your intent to return an item or items.  

 

Please include your name, the items you plan to return, and the reason for the return.  We will refund all qualifying returns to your original payment method within 7 days of receiving your return. 

 

Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will email you a return label to print and use.

 

Items that qualify for our 15-day return policy:

+   Unused, seals in-tact skin care, body care, and men's products within 15 days of purchase.

 

Items that are not returnable/refundable:

+ Lip Balm, Bath Bars, all varieties and Sugar Scrubs, all varieties

+ Gift Cards

+ Sale or Clearance Items, including seasonal.

 

If you choose to return an item from an order that qualified for a promotion, such as a gift with purchase, a discount, or free shipping, the value of that promotion will be removed, causing a deduction in the refund amount.  If returning an item that qualified you for a "gift with purchase" offer, please return the promotional item as well, to avoid the value of the item being deducted from your refund.  

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For all returns that exceed the 15-day limit, we reserve the right to deny a refund, partially refund, or issue store credit, at our discretion.  For that reason, we strongly encourage you to email us at sarah@amber-smoke.com before returning products for a refund, to make sure you are eligible. 

 

All Clearance items sales are final. 

 

All products can be returned to the following address: 

AMBER + SMOKE

24140 Hillcrest Drive

Sterling, IL 61081-9243

 

 

Cancellations:

Once an order has been processed through our website, we are unable to cancel orders.  Should you no longer wish to receive your order, please contact us at sarah@amber-smoke.com or call us at 815-441-7436.  Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing.  If the order has not been shipped, we will also refund any shipping charges.  If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return.